The 'NEWS’ approach is ideal for giving everyday feedback, but there will be occasions when a manager needs to address more important issues. The approach described below works well for serious matters because it encourages an open, adult-to-adult discussion.
TOPIC Explain briefly what you want to talk about, including the facts of the situation. For example, you might need to explain that the team has been asked to achieve cost savings. REASON Explain why the topic has to be discussed - for example, the team needs to work up a cost-cutting proposal and present it to senior management by the end of the week. At this stage, it’s best not to tell the person specifically what needs to be done, even if you already have a clear idea. THEIR POINT OF VIEW Ask them for their take on the situation and listen actively to understand their point of view. Let them think through the consequences and share their thoughts on potential solutions. They might suggest, for example, that the company’s advertising expenditure be reduced by 30% for the remainder of the year. YOUR BUILDS If their conclusions are the same as or better than yours, tell them. If not, state your point of view and explain it in the context of what they’ve already said. For example, demonstrate that the ad spend through year-end needs to be cut by 50% rather than 30%. ACTIONS To avoid any misunderstandings later, all parties should confirm at the end of the meeting what they’ve agreed to and clarify their follow-up actions. |