When you meet someone, either virtually or in person, it’s important to build rapport with them so they’re more likely to want to work with you.
 
Here are three things you can do to establish rapport.

CATCH UP FIRST
Few people like to dive straight into business, although this varies a lot by individual (see Personality Types). Most of us prefer to spend a few minutes getting to know each other or catching up about things that matter to us, such as family or mutual acquaintances. These kinds of exchanges are more natural when you’re face-to-face, but are equally important at the start of virtual meetings. Spending a minute or so talking about topics other than work creates a relaxed, positive atmosphere. Start by asking the other person about how they are, and how work or life (depending on your relationship) is treating them. Talk about shared interests and experiences to create a connection. If you’ve met them before, show them that you remember, are interested in and can credibly discuss what matters to them.
 
LISTEN ACTIVELY
Share your thoughts on the topic that prompted the meeting, but don’t talk much. Ask questions that prompt the person to tell you what’s on their mind. Be genuinely interested in what they’re saying and probe to understand their concerns. Almost everyone has hidden depths, and a story to tell, if you listen well (see How To Listen Well). If meeting virtually, make sure their face is full-screen so you can see if they’re interested in what you’re saying and how they’re reacting.
 
MIRROR BEHAVIOURS
When people get along, they mirror each other’s behaviours. Mirroring happens naturally if you are in the moment and listening well. If you want someone to know that you like and respect them, however, you might make a conscious effort to mirror their actions. In virtual meetings, this means matching the volume, tone and language of their speech - don’t use long words or technical jargon if they don’t. Look at the camera, because this gives the impression of eye contact. In face-to-face meetings, you might also consider copying their posture and mannerisms. People can’t help but respond more positively to people who are more like themselves. Try to moderate your behaviour accordingly, whilst remaining true to your identity and avoiding coming across as insincere.